Great group of people. plenty of knowledge, the woman i talked to pulled the part quickly, it worked perfectly. saved me from having to buy an all new fridge!!! she was willing to do whatever was needed to make things convenient for me. i called right before close and she offered to take my card payment over the phone and with my permission leave my part somewhere safe for me to pick up after hours! luckily i live 3 minutes away so that wasn't needed. but their willingness to make it happen no matter what, ill be back for everything i need. for a DIY kinda guy like me, A++++++